Leadership & Management 3 Quality Care, Operational Performance & Change
This 9-week online course focuses on the practical application of theory and evidence on the leader/manager’s role in optimizing quality care and, leading quality improvement, change, and operational performance of clinical teams. It is designed to meet the needs of those starting careers in/or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.
The course includes:
- Examine the leader/manager’s role and accountabilities for quality & safety within the clinical team.
- Exploration of quality indicators and application of strategies for appraising, reporting and addressing results.
- Introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers.
Certificate Criteria
This is the third of three online courses approved as one component/micro-credential of the “Certificate in Leadership & Management” for participants successfully completing all three courses within a three-year period. A passing grade of 70% is set for each course. Courses offered by the Centre for Professional Development cannot be credited towards a degree program.
- Participants may take individual courses without completing the full certificate
- Courses may be taken in any order
Each course in this Certificate program is approved as a micro-credential with eCampus Ontario.
Link to Ontario Micro-credentials portal https://microlearnontario.ca/
Course Outcomes
By the end of this course participants will be able to:
Contact Hours: This course is equivalent to 36 instructional/contact hours per course, plus additional study time. It is estimated that up to 8 hours of engagement per week is required for successful completion.
Bloomberg Centre for Professional Development’s Strategic Alliance with the Canadian College of Health Leaders (CCHL).
The Canadian College of Health Leaders (CCHL) and the Bloomberg Centre for Professional Development (CPD) have a Strategic Alliance partnership. The alliance allows Bloomberg CPD to use the LEADS in a Caring Environment Framework & Leadership Self-Assessment, throughout the Leadership & Management and Clinical Leadership in Long-Term Care certificate programs.
The alliance also provides certificate participants with the opportunity to become a member of CCHL at the reduced College student rate, and to receive advanced standing (reduced cost & requirements, 7 post CHE completion credits, and exemption from experience requirements) when applying to become a Certified Health Executive (CHE) through CCHL.
See FAQ’s for more details on:
Course Outline
This course is a 9-week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. Please note for this course the week runs from the Monday to the Sunday evening following
On a weekly basis, participants are expected to:
- View an e-learning module
- Read required readings
- Actively engage with the course material by participating in learning activities.
For this course, the learning activities / assignments are:
| Time | Description | Evaluative Components |
|---|---|---|
| Week 1 | Understanding Requirements for Quality & SafetyDefinitions, frameworks and foundational elementsStandards, Accreditation and safety competenciesInformatics (add AI)Using data for decision-making; scorecards & dashboardsData/Indicator monitoring, appraisal, addressing & reporting | Discussion Board Post |
| Week 2 | Understanding Error in the Healthcare SystemHuman factors in healthcareRisk management/incident analysis/framework | Learning Activity #1: Root Cause Analysis |
| Week 3 | Organizational Change, Change Management, Innovation and SustainabilityHealthcare as a complex adaptive systemDifferentiate innovation vs. changeThe Psychology of Change | Discussion Board Post |
| Week 4 | Organizational Change, Change Management, Innovation and Sustainability• Review & application of models for change management | LIVE Group Discussion (Alternative Submission) |
| Week 5 | Quality Improvement (QI) Approaches• Review & application of QI approaches/models | Learning Activity #2 |
| Week 6 | Quality Improvement (QI) Approaches• Review & application of QI approaches/models | Learning Activity #3 |
| Week 7 | Quality Improvement (QI) Approaches• Review & application of QI approaches/models | LIVE Group Discussion (Alternative Submission) |
| Week 8 | Program Planning/ Project Management• Organizational alignment in strategic, operational and program planning | Discussion Board |
| Week 9 | Program Planning/ Project Management• Review & application of various approaches/models | Learning Activity #3 |
| | Final Evaluation |
Course Director
Leasa Knechtel
Executive Director, Centre for Professional Development
Assistant Professor, Teaching Stream
Course Instructor
Terri Stuart-McEwan
Vice President, Clinical Programs & Chief Nurse Executive
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto
Laura Pozzobon
Manager, Quality, Safety & Clinical Adoption, UHN
Visiting Research Fellow (Honorary), Cardiff University
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, U of T
Research Consultant, ISMP Canada
Brenda Perkins-Meingast
Recently retired Senior Director of Practice-Based Education, University Health Network
Registration Information
Fees
- Early Bird price (ends March 20, 2026)
- $1087 + HST
- Regular price (starts March 21, 2026)
- $1208 + HST
- U of T Nursing Alumni save 15%*
- $1026 + HST
- U of T Nursing Adjunct and Status Faculty save 15%**
- $1026 + HST
Site Group
A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.
Available Courses
Leadership & Management 1: Role, Competencies and Context
This 9-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]
Leadership & Management 2: Human & Business Resource Management
This 9-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical teams’ human resources and business operations. It is designed to meet […]
Please Note
- Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to pd.nursing@utoronto.ca by March 20, 2026. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
- Registration deadline: April 20, 2026.
- *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- Applicable taxes (13% HST) will be added to the registration fees.
- Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.